Got Questions?
General FAQs
How does the 14-day free trial work?
You can start using our platform immediately without entering any credit card details. The trial gives you full access to all features of your selected plan. After 14 days, you can choose to subscribe or your account will be automatically paused.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and bank transfers for annual subscriptions. Enterprise customers may also pay by invoice with NET 30 terms.
Do you offer discounts on annual subscriptions?
Yes. Annual subscriptions receive a 20% discount compared to monthly billing. For example, the Professional plan costs $99/month or $950/year, saving you $238. For custom enterprise pricing, please contact our sales team.
What happens if my account is cancelled?
You can export your data anytime in standard formats such as CSV or JSON. After cancellation, we retain your data for 90 days in case you wish to reactivate your account. After that period, all data is permanently deleted from our servers.
Can I change my plan later?
Yes. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately with instant access to additional features. Downgrades take effect at the start of your next billing cycle, and you’ll retain access to premium features until then.
Is my data secure?
Yes. Security is one of our top priorities. We use bank-level 256-bit SSL encryption for all data transmissions, store data in SOC 2 certified data centers, and comply fully with GDPR standards. Regular security audits and penetration testing are also performed.
What kind of support do you provide?
All plans include email support with response times under 24 hours. Professional plans also include priority chat support. Enterprise customers receive dedicated account managers, 24/7 phone support, and personalized onboarding assistance.
Do you offer training for new users?
Yes. All customers receive access to our knowledge base, video tutorials, and webinars. Professional and Enterprise plans also include personalized onboarding sessions and ongoing training for your team.